1. Introduction
Welcome to Cloud 9 Salon and Spa (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, cloud9.salon, or interact with us in other ways.
2. Information We Collect
We may collect and process the following types of personal information:
- Personal Identification Information: Name, email address, phone number, mailing address, and other contact details.
- Booking Information: Appointment details, service preferences, and payment information.
- Technical Data: IP address, browser type, operating system, and other technical information related to your device and usage patterns.
- Communication Data: Emails, messages, and other communications you send to us.
- Marketing Data: Preferences regarding receiving marketing communications from us.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: Processing bookings, managing appointments, and delivering services you request.
- To Improve Our Services: Analyzing usage patterns to enhance our website and services.
- To Communicate with You: Sending confirmations, updates, and responding to your inquiries.
- For Marketing Purposes: Sending promotional materials, special offers, and newsletters (only if you have opted-in to receive such communications).
- To Comply with Legal Obligations: Ensuring compliance with applicable laws and regulations.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:
- Service Providers: Companies that provide services to us, such as payment processing, marketing support, and website hosting.
- Legal Requirements: If required by law, regulation, or legal process, or to protect the rights, property, or safety of Cloud 9 Salon and Spa, our customers, or others.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that help us understand how you interact with our site. You can manage your cookie preferences through your browser settings.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet-based service can be completely secure, and we cannot guarantee the absolute security of your data.
7. Your Rights
You have certain rights regarding your personal information, including:
- Access: Request a copy of the information we hold about you.
- Correction: Request that we correct any inaccuracies in your personal information.
- Deletion: Request that we delete your personal information, subject to certain legal obligations.
- Opt-Out: Opt-out of receiving marketing communications from us.
To exercise these rights, please contact us using the information provided in the “Contact Us” section below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.